After-hours drop-off and pickup.
Leave the car before we open, or collect it after we close. Text us first, every time.
Drop it off when we're closed.
We open at 8am on weekdays. If that doesn't work for you, leave the car the night before.
Text us a photo of your keys
Snap a picture of your keys and text it to 503-969-3134. The text is how we know there is a key in the box, so don't skip it.
Drop your keys in the slot
Leave them in our secure key box. The car stays your responsibility until we take it in.
The Red Line, which stops at Gateway. Photo: TriMet Get home on the MAX
Gateway Transit Center is a block away, where all three MAX lines and six bus routes meet.
We take it in at 8
We open at 8am on weekdays. That is when the car comes into our care, and when we start on it.
Pick it up after we close
The key boxes work the other way too. We'll text you when it's ready and how to get your keys.
Questions about drop-off.
Why does Atomic Auto prefer texting over phone calls?
It creates a permanent record of your car's history. If we promised you a price or a timeline, it's there in writing for both of us to see. It also lets us send you photos and videos of what we find, and you can read and reply whenever it's convenient.
How long does a Toyota hybrid diagnostic take?
There is no way to know for sure up front. We recommend dropping the vehicle off in the morning, and we will get back to you as soon as we have real information, typically that afternoon. Nobody benefits from us rushing the process, so we would rather take the time to get it right.
What if I have an emergency?
Leave a voicemail saying it's URGENT or send a text explaining the situation. Typically if you text we can type a response in less time than it takes to do the phone shenanigans!
Is a robot answering my texts?
Nope. You're talking to the same humans who are getting their hands greasy working on your vehicle. If we take a few minutes to reply, it's probably because we're finishing a torque sequence.
Text us, or book a slot.
A text with a photo of the dash gets you an answer fastest. Booking online holds a day and a time.